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The aim of this section is to answer to some of the questions that were received in the past years on forums and email. If you will not find an answer to your question here, you can send an email with your questions to

If your question is related to Windows Firewall Control, then check the new user guide.

I am a registered user but I forgot my username/my password. How can I recover my account ?

If you forgot your password, you can reset your password through the recovery page. If you forgot your username, please send us an email and we will resend your login credentials to access your registered user account. In order to identify you in the registered users database, please provide us your full name and email address.

If I have a problem with your product how you will help me ?

If you need assistance or you have additional questions, use the contact page or send your email to Please try to give as many details about your problem in order to find a solution. If your question is related to Windows Firewall Control you can check the user guide which answers a lot of questions. Also, there is a dedicated topic on Wilders Security Forums where you can post your questions about Windows Firewall Control. There are a lot of users willing to help.

The memory usage seems to be a bit high. It may be possible that you have a memory leak in your software ?

Windows Firewall Control and USB Flash Drives Control use .NET Framework. These applications tend to have a larger memory footprint than native unmanaged applications. This is because the framework loads any required assemblies into memory. The memory usage reported by Task Manager is not very accurate because from these loaded .NET assemblies, some of them might be shared between multiple applications, but in Windows they appear and are counted for each application separately. For a .NET application the memory consumption is very standard. This is not so important. CPU usage is important because it can slow down the computer. One thing is sure: you will not run out of memory while using these products.
Should you need any assistance, do not hesitate to contact